Problem with vCops admin password.

By | October 15, 2014

Yesterday my customer called me because he wanted to upgrade vCOPS from 5.8.1 to 5.8.3. To do it, it is necessary to log in admin page (https://vcops_ip/admin). Unfortunately he couldn't log in. He got an error:

The user ID and password combination is invalid. Please try again.

It was really curious because we could log in /vcops-wsphere or /vcops-custom using the same credentials! During some investigation I found the following VMware KB:

I did as mentioned in the above link and still I couldn't log in the admin page!  Then we decided to reset password as mentioned in the following link:

Still we couldn't log in....  The problem happens when you change/reset password with special characters (not all).

There is example:

Password: VMware2014! - everything correct


Password: VMware2014!25 - problem. Password "has changed"...


What is the solution? To put password between single ' '  as shown below:


Maybe this is basic Unix knowledge but because VMware  shares more and more software as a appliance, this post would be usefull for "non Unix" people 🙂

Author: Mariusz

Architect (~ 15 years experience based on passion...) with strong background as a System Administrator and Engineer. Focused on Data Center Solutions: Virtualization/Cloud Computing and Storage/Backup Systems. Currently living in Poland.